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Whether you are ready to start planning or simply curious about what is possible — send us a message. A real member of our team will reply within 24 hours with honest, personalised advice.

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Frequently Asked Questions

Answers Before You Ask

We have gathered the questions people ask us most often. If yours is not here, please just send us a message and we will come back to you personally.

We reply to every message within 24 hours on weekdays. During peak season from July to October we often respond within a few hours. You will always hear from a real person who has read your entire message, not a templated auto-response.
Not at all. Getting in touch, asking questions, and receiving a full tailored itinerary and quote from us is completely free and comes with no obligation whatsoever. We only ask for a deposit when you are happy with your proposal and ready to confirm your booking.
The more you tell us, the better your first proposal will be. Useful details include: the countries or parks you are interested in, your approximate travel dates, how many people are travelling and any children's ages, your accommodation preference from camping to ultra luxury, and any activities you particularly want to experience such as gorilla trekking or the wildebeest crossing. But even a simple message saying "I want to visit Kenya in August" is enough to get started.
Absolutely. Many of our clients prefer WhatsApp, and we are happy to work whichever way suits you best. You can reach us on WhatsApp at +254751521054 or by email at tours@alipsaventures.com. The contact form on this page feeds directly into our inbox so it works just as well.
We work with clients from all over the world. The majority of our guests travel from Europe, North America, Australia and the Middle East. We are experienced in coordinating international arrivals, assisting with visa requirements, and making sure everything is in place before you even board your flight to Nairobi.
We understand that travel plans sometimes need to change. Our cancellation and amendment policies are always explained clearly in your booking confirmation before you pay anything. We strongly recommend taking out comprehensive travel insurance to protect your investment, and we are happy to suggest reputable providers that specialise in safari travel.
For travel during peak season from July to October or over the December and January holidays, we recommend reaching out at least nine to twelve months in advance. The best lodges and conservancy camps fill up quickly and gorilla trekking permits in Uganda are strictly limited. That said, if you have a last-minute trip in mind please still contact us. We have strong relationships with camps and operators and can often find availability that is not visible online.

Still have a question? We would love to hear from you.

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