Terms and Conditions

1. Enquiries, quotations and bookings

Submitting an enquiry does not create a confirmed reservation or guarantee availability. We will respond with a proposed itinerary or service, an indicative or confirmed price, and the information needed to proceed.

A booking is confirmed only after Alipsa Ventures issues written confirmation and the required payment has been received, unless a different written arrangement has been agreed. Please check all names, dates, destinations, accommodation details and included services when you receive your confirmation.

If you book on behalf of other travellers, you are responsible for sharing the confirmed travel information and these terms with them.

2. Prices, deposits and payments

Our quotations state the currency, services included, exclusions and payment arrangements. Prices may vary before confirmation according to travel dates, availability, government fees, transport costs and other stated components. After written confirmation, a material price or itinerary change will be explained and handled under the accepted booking agreement and applicable law.

Standard deposit: 30% of the total confirmed booking price, payable to secure the reservation. The remaining 70% is due 60 calendar days before departure. For a booking confirmed 60 days or fewer before departure, full payment is due on confirmation. Any different supplier-specific deposit or deadline must be clearly stated and accepted in the written quotation before confirmation.

A deposit is a part-payment, not automatically an entirely non-refundable fee. The amount retained after a guest cancellation is calculated under the agreed Refund and Cancellation Policy. Any payment instructions must be verified through Alipsa Ventures' official contact details. Do not pay an unfamiliar account solely on the basis of an unexpected message.

3. Changes, cancellations and refunds

Requests to change travel dates, passenger details, accommodation or activities should be sent to us in writing as early as possible. Changes depend on supplier availability and may lead to additional costs or a difference in package price. We will explain those costs before proceeding where practical.

If you wish to cancel a confirmed booking, email reservations@alipsaventures.com with the booking reference and lead traveller's name. The date your written cancellation reaches our reservations inbox is the cancellation date. We will acknowledge receipt and provide a calculation of any charge and refund.

The Refund and Cancellation Policy contains our cancellation schedule for guest cancellations. Charges are percentages of the total confirmed booking price, not percentages of the deposit, and the resulting refund takes account of payments already received and any specifically disclosed supplier conditions. That policy is the authoritative cancellation table for these Terms.

4. Accommodation, transport and other suppliers

We work with hotels, airlines, transport operators, guides and other service providers to arrange travel. Supplier conditions may affect availability, amendments, cancellation fees and refunds. We will communicate material restrictions that are known when a booking is confirmed.

We aim to deliver the services described in your confirmation. Where a planned service cannot be provided, we will explain the available alternative and any relevant price adjustment. An alternative is not automatically accepted on your behalf.

Nothing in these terms is intended to exclude responsibilities or rights that cannot lawfully be excluded.

5. Travel documents, health and insurance

Travellers must check the passport, visa, entry, vaccination and other travel requirements applicable to their nationality, route and travel dates. Requirements may change. Please notify us before confirming a booking if you need assistance planning around accessibility, dietary or other reasonable travel requirements.

Travellers are required to arrange suitable travel and medical insurance covering cancellation, medical treatment, emergency assistance, baggage and travel disruption. Certain excursions and destinations may require proof of specific insurance cover or additional safety precautions. Any such requirement will be identified before the affected activity is confirmed.

Guests should follow reasonable safety instructions issued by guides and service providers. Personal belongings should be kept secure throughout the journey.

6. Changes caused by events beyond our control

Severe weather, natural events, public-health restrictions, civil disruption, transport interruptions and other circumstances outside the reasonable control of the parties may affect travel. We will communicate material changes as soon as reasonably possible and discuss suitable alternatives where available.

Refunds or credits in these circumstances will be considered under the agreed booking conditions, supplier terms and applicable law. The treatment of prepaid third-party services may differ from services not yet supplied.

7. Problems during travel and complaints

If a problem arises during your journey, please contact our team as soon as reasonably possible so that we have an opportunity to assist or work with the relevant supplier. After travel, submit any unresolved concern in writing with your booking details and supporting information.

We will acknowledge and review complaints fairly, explain the outcome and discuss an appropriate resolution where one is due.

8. Personal information, governing law and updates

We use personal information required to respond to enquiries and arrange travel in accordance with our Privacy Policy and applicable data-protection requirements.

These terms are intended to be interpreted under the laws of Kenya, subject to any mandatory consumer rights that apply to a booking. We will seek to resolve disagreements through direct communication before considering formal dispute-resolution options.

Revised website terms apply to future bookings from publication. They do not automatically change the terms already accepted for an existing confirmed booking. Any variation must be communicated and agreed as required by applicable law.

9. Contact Alipsa Ventures